How can we help?
FREQUENTLY ASKED QUESTIONS
About Airtm
- About Airtm
- How does Airtm work?
- Where are Airtm’s products and services available?
- What are peer-to-peer (P2P) transactions?
- How do I open a personal account on Airtm?
Airtm Transactions
- Withdraw Funds from Your Airtm Account: Quick, Secure, and Hassle-Free!
- How to add/deposit funds using the P2P network?
- How to withdraw money using the P2P network?
- What is Pay local?
- How do I directly (non-P2P) withdraw from my Airtm wallet to a bank?
Airtm Security
- How do I enable the 2FA on my Airtm account?
- I'm having trouble with the 2FA code
- How to reset my account password?
- I can't access the App from a new device
- How do I authorize my device to log in?
Frequently Asked Questions
Payment methods
- What is a payment method?
- How do I change the language or local currency of my Airtm account?
- How do I add payment methods to my Airtm account?
- Can I change the e-mail address of the payment methods registered in my account?
- Can I add third-party bank or e-wallets accounts on my Airtm account?
Cashiers (Marketplace P2P)
- How to avoid losing access to peer-to-peer transfers? - Cancellations.
- Active promotions for advanced users in Airtm
- How to be a cashier?
- What is the "Peer transfers" dashboard?
- Tips and rules for accepting requests
Troubleshooting
- Unknown device/IP address
- Invalid kount access
- Account has been temporality locked.
- The page doesn't load
- I'm having trouble accessing Airtm. What can I do?
Exchange rates and fees
Promotions, contests and giveaways
- Moonpay Promotion 0 Fees on every 5th transaction
- Airtm 10th Anniversary - Create, Post and Win Challenge
- 1xBET 35% Cashback using Airtm
- Join #ActiveCommunity & earn rewards!
- Next withdrawal FREE - DOT's Users
Invite program
US Virtual Account
Quality rules
AirPoints Rewards Program
Payoneer
- What is Payoneer?
- What is the partnership with Payoneer all about?
- In which countries is Payoner direct adds available?
- How do I add funds to Airtm from Payoneer?
- Where can I withdraw my Airtm funds?
Moonpay
Airners Community
- On the Road to 50K: Invite, Win, and Celebrate with Us
- Video contest - Airners Money Makers
- Airners Rank Program - Discord
- Earn rewards for your help!
- Leaderboard: FAQs and Terms & Conditions
Prepaid Card - Argentina
- Is the Airtm Prepaid Card for everyone?
- How can I purchase the Airtm card?
- What should I do after purchasing the card?
- How will the Airtm card work?
- What happens when a user makes a transaction at a store in Argentina?
New Argentina Regulation
Airtm.me
- What is Airtm.me?
- How do I enable my Airtm.me page?
- How can I share my Airtm.me link?
- What payment methods are available for people to send me money?
- Are there any fees to receive payments?